Frequently Asked Questions

  • We currently ship to addresses within the continental United States, Alaska, Hawaii, and U.S. territories. We're not able to ship internationally at this time.

  • Standard shipping is free on orders $75 and over. Due to recent increases in delivery costs, orders under $75 ship for a flat rate of $8 within the continental U.S., and $10 to Alaska, Hawaii, and U.S. territories.

  • Orders are processed within 3 business days and typically arrive 8-10 business days once shipped.

  • You'll receive a shipping confirmation email with a tracking number as soon as your order ships.

  • Contact us as soon as possible and we'll do our best to update it before it ships.

  • Contact us as soon as possible and we'll do our best to update it before it ships.

  • Email us at info@mekhalaliving.com with your order number and a photo of the item, and we'll make it right.

  • We want you to love your order. If you're not satisfied for any reason, contact us at info@mekhalaliving.com within 14 days of receipt of your item and we'll help make it right.Please note that for food safety and hygiene purposes, we cannot accept returns of opened or used products. We also do not accept change-of-mind returns.

  • Email us at info@mekhalaliving.com within 14 days of receiving your order, with your order number and details about your concern, and we'll guide you through next steps.

  • Refunds are issued to your original payment method within 10 business days of approval. If you do not receive your refund within 10 business days, please email us at info@mekhalaliving.com for assistance.
  • We accept most major payment methods via Shop Pay.

  • Yes! Sign up for our mailing list to enjoy 10% off your first order. Sale of gift cards is not available at the moment, but do contact us if you wish to purchase one and we will do our best to help.

  • Yes — all Mekhala products are vegan.

  • Our facility is gluten and animal-cruelty free, meaning no dairy, honey, eggs, or shellfish. We do not process nuts in our factory either. Sesame is processed in a separate section of our facility. We take allergen control very seriously and conduct regular testing. If you have a severe allergy, we recommend taking extra precaution at your own discretion.

  • Yes. Our sauces and pastes are certified organic to EU and USDA NOP standards, and our facility is GMP, HACCP, and FSSC 22000 certified.

  • Ingredients are listed on each product page. Nutrition information is also available there — note that for pastes, nutrition info is listed per 100g

  • Shelf life varies by product, so please check the individual product's packaging. As a general guide, most products last 18 months unopened; once opened, refrigerate and consume within 1 month.

  • Each product label includes a recipe suggestion, and you'll find more ideas in our Recipes section.

  • Mekhala is a Singapore/Thai company — our headquarters are in Singapore, our manufacturing facility is in Thailand, and our flavors are inspired by foods from around the region

  • No, you can check out as a guest. Creating an account lets you save your information for faster checkout and view your order history.

  • Yes. If you have an account, log in to view your order history and tracking. If you checked out as a guest, use the tracking link in your shipping confirmation email.

  • Your payment information is processed securely through Shopify and is not stored on our servers.

  • Contact us at info@mekhalaliving.com and we'll help track down your order.

  • Not all products are available through our webstore at all times. In the meantime, check Amazon or your closest retailer — use our store locator or Instacart to find one near you.

  • Yes, bulk purchases are available through our Faire.com storefront.

  • Not all products are available through our webstore. Check our international store locator, or look for Mekhala at online retailers like Amazon. If you still can't find a stockist near you, email us at info@mekhalaliving.com.

  • Reach out to us at info@mekhalaliving.com and we'll get back to you within 3 business days.

Frequently Asked Questions

  • Jang, our co-founder, turned to veganism from the age of 3, after watching her mother butcher a live chicken in their backyard! Hence, all the meals at the retreat are vegan, and consequently, all Mekhala products are vegan.

  • Daphne, our other co-founder, is not vegan, and whilst she endeavours to reduce her meat intake, she believes Mekhala should offer recipe ideas for both vegan and non-vegan customers.

  • Mekhala is a Singapore/Thai company! Our brand is uniquely South East Asian - our headquarters are in Singapore, our manufacturing facility in Thailand, and our flavours are inspired by foods from around the region!

  • Mekhala is a gluten and animal cruelty-free facility! This also means no dairy, honey, eggs or shellfish.

    Mekhala does not process nuts in our factory either. However, if you have a severe allergy or other concerns, we do recommend you take extra precaution at your own discretion. We value your health and safety above all!

  • When we first started making sauces and pastes, we were aghast by the lack of quality control as well as the amount of pesticides used in raw materials that go into such products. Hence, we decided to commit to creating organic foods certified by international standards, so that customers can rest assured that the Mekhala foods they are consuming are as clean as we claim them to be. It took us 2.5 years and many false starts before we finally got our EU and USDA NOP certificates.
    We are now also GMP, HACCP and FSSC 22000 certified, thereby adhering to the high standards recognized in the food manufacturing industry.

  • A list of ingredients for each product is available on the product page. For nutrition information, please go to "Shop", select the category and product to take a closer look at the labels. Take note that nutrition information for pastes is per 100gm.

  • We use a gluten-free soy sauce made from brown rice in place of wheat.

  •  18 months before opening, refrigerate and ok to consume for up to 1 month after opening.
     

  • Each product label has a recipe suggestion. We also provide lots of recipes to suit every diet and need in our "Recipes" section, just search by category and/or tag.

  • Go to "WHERE TO BUY" in the menu bar, select "International Store Locater" and enter your postcode and country. If you fail to find anything, try different ways of inputting your address or use a known landmark near you (eg a train station).
     
     
    For online third party retailers including Amazon US, select "Online Stockists".
     
     
    We also offer a selection of Mekhala products on our Online Store.
     
     
    If you are still unable to find a stockist, use our Live Chat function or email us on info@mekhalaliving.com.